Frequently Asked Questions

Everything you need to know about your Monos Australia experience.

What are your shipping times within Australia?

Standard shipping typically takes 3-5 business days for metro areas and up to 7 business days for regional locations. Express shipping options are available at checkout.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain accessories may be excluded unless faulty.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

Are your materials sustainably sourced?

Yes, Monos Australia is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and ensure all our manufacturing partners adhere to fair labor standards.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.